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Product Warranty

1) All products marketed by AR.CE.A OF SANTORIELLO CARMINE are covered by the standard warranty of 24 months for defects, pursuant to Legislative Decree n. 24/02. To use the warranty, the customer will keep the invoice (or DDT) that will receive along with the purchased goods. The customer can always download from invoices for its purchases, accessing the reserved area.


2) The guarantee of 24 months under the Legislative Decree n. 24/02 applies to products that present a lack of conformity, provided it is used correctly, respecting its intended use and as provided in the attached documentation. This guarantee, in accordance with the Decree. No. 24/92, is reserved to the private consumer (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a reference to VAT). In case of lack of conformity, AR.CE.A OF SANTORIELLO CARMINE; It provides, at no cost to the customer, the restoration of conformity by replacement or reduction of price, until the termination of the contract. If it does not result in a lack of compliance, pursuant to Legislative Decree n. 24/02, the customer will be charged for any costs of verification and the transportation costs if incurred by AR.CE.A SANTORIELLO OF CARMINE.


3) In the event that, for any reason AR.CE.A OF SANTORIELLO CARMINE, was not able to replace a warranted product (repaired or replaced), may proceed with the consent of the customer, the replacement of the product ( if still in the price list) or with another of equal value or characteristics and, finally, the issue of a voucher for the same amount spent on another good product for 6 months from the date of issuance.


4) No damage can be obtained from AR.CE.A OF SANTORIELLO CARMINE for any delays in the replacement of products under warranty.


5) In cases where the application of safeguards providing for the return of the product, the product must be returned by Customer in its original packaging, complete in all its parts; To limit damage to the original package, we recommend, when possible, to put in a second box; It should be avoided in all cases the attachment of labels or tape directly on the original product packaging.

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