Arcea Ceramiche
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Right of Withdrawal

The company AR.CE.A OF SANTORIELLO CARMINE guarantees the right of withdrawal for any reason the purchase contract. To exercise this right you must send a registered letter A / R and preferably also a fax. the number 089 443377, specifying the order number and which products are subject to return.

All this within 10 days of receiving the goods. The right of withdrawal is subject to the following conditions:

1) The products must be returned unused and undamaged, in its original packaging complete in all its parts (including packaging and documentation and accessories), try to avoid labels or tape on the original packaging of the product;

2) according to law the charges will be borne by the customer;

3) The shipment, until the certificate of receipt in our warehouse is under the responsibility of the customer. We are not liable in any way for damage or theft / loss of goods returned with shipments not insured or not tracked (eg, mail);

4) if the goods are damaged in transit, we will promptly inform the customer (within 5 working days of receipt of goods) to enable him to file a complaint against the carrier of his choice and to obtain reimbursement of value of the asset (if insured); in this case, the product will be made available to the customer for its return, while canceling the request for withdrawal;

5) If instead the return will be returned intact at all points mentioned above we we will refund the cost of the single commodity (no postage) bank transfer after 10 days of receipt made. Any dispute between the parties regarding the competent court of the place of performance of the contract.

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